Comments on: Ethnography in enterprise software development

By: Carly

Carly — Fri, 27 Mar 2009 23:05:56 +0000

Excellent Alan and as a trainer on software systems for over 25 years we tend to identify key tasks and teach our users how to do those tasks. We also try to get user feedback back to our developers who build our products. Most of our developers believe they know what our users need but “its what they know after they know it all that really counts”

By: Chui

Chui — Tue, 10 Mar 2009 12:01:04 +0000

Well said, Alan. Putting people in a room invariably ends up being a Business Reengineering gabfest. There’s nothing wrong with re-engineering a business, except for time, money, politics, upsetting suppliers and disappointing customers.

By: Build what I do, not what I say « Golden Pebbles

Build what I do, not what I say « Golden Pebbles — Mon, 19 Jan 2009 08:10:38 +0000

[...] grist to the mill for an ethnographic approach to software development: one in which we build what people do rather than what people say they do, or say they think they [...]